You will need to initiate a port out request from your other phone service provider. Each provider has their own methods and pages from where to initiate the port request, so you will need to consult with their documenation.
The process will require two items to submit the port request:
Proof of Ownership
Letter of Authorization (LOA)
Details for each are below.
📄 1. Proof of Ownership (In Place of Invoice)
Twilio invoices exist only at the parent account level, not per subaccount. Because of this, a subaccount-specific invoice cannot be provided.
Instead, Lever360 will supply:
A screenshot from Twilio showing:
The phone numbers
The associated subaccount name
Provider listed as: Twilio (Project: Lever360)
This documentation is accepted by Twilio as valid proof of ownership for port-out requests.
✍️ 2. Letter of Authorization (LOA)
Your other phone service provider must generate the LOA, you will need to sign it and submit it to them. Use the information below when completing the LOA (unless instructed otherwise):
Current Carrier:
Twilio Inc
CSR (Customer Service Record) Address:
Twilio Inc
548 Market St #14510
San Francisco, CA 94104
PIN:
3991
Account Type:
Business
Business Name:
(Insert Your Twilio Subaccount Name Here)
End User:
Your Name
Your Email Address
⚠️ Important Twilio Notes
Do NOT release or delete numbers from Twilio.
Numbers must remain active during the port process.
Your other phone service provider must initiate the port request.
Lever360 and Twilio cannot start the port on your behalf.
Once the port completes, please notify Lever360 to have the number removed from your Twilio page.
💡 Quick Tips
📆 Porting typically takes 5–10 business days.
📞 Expect incoming calls to continue working during the port.
📝 Double-check all LOA information before submitting.
🔁 If a port is rejected, your new phone service provider will usually provide the reason.
📋 Frequently Asked Questions (FAQ)
Q: Will my numbers stop working during the port?
A: No. Numbers must remain active and will continue to receive calls.
Q: Can Lever360 submit the port request for me?
A: No. Your new phone service provider must initiate the port from their side.
Q: Can I port only some of my numbers?
A: Yes. You can choose specific numbers to move.
Q: What happens after the port is complete?
A: You’ll need to consult with your new phone service provider on how to configure. Notify Lever360 to have the number removed from your Lever360 / Settings / Twilio page.
🆘 Support
💡 Need help? We’re here:
📧 Support Email: [email protected]
📞 Help Desk: 561.337.2900
📚 More Guides: https://docs.lever360.com/en/